Terms of Use

Video Terms of Use

These terms of use govern the use of StonehamBank’s video banking service. The words “I,” “me” and “my” refer to the StonehamBank customer agreeing to these terms of use. As a condition of being granted access to and use of StonehamBank’s video banking service, by clicking “I agree” below, I hereby agree to the following terms of use:

• I acknowledge that I have read these terms of use.
• I acknowledge and agree that these terms of use are in addition to the terms and conditions that apply to my existing or new account(s) with StonehamBank, which are set out in the account agreement governing each such account, including all disclosures provided to me at the time that I open each such account. I agree that I remain subject to the terms and conditions of such existing or new account agreement(s) with StonehamBank and that these terms of use do not amend or supersede any such account agreement(s).
• I acknowledge and agree that my use of StonehamBank’s video banking service may be subject to the terms and conditions of my existing or new agreements with unaffiliated service providers, including, but not limited to, my internet service provider or mobile service carrier or provider. I understand that those agreements may provide for fees, limitations and restrictions which might impact my use of StonehamBank’s video banking service (for example, my internet service provider or mobile service carrier or provider may impose data usage limitations or charges that apply to my use of StonehamBank’s video banking service), and I agree to be solely responsible for all such fees, limitations and restrictions. I agree that only my internet service provider or mobile service carrier or provider, as applicable, is responsible for its products and services. Accordingly, I agree to resolve any problems with my internet service provider or mobile service carrier or provider directly with my carrier or provider without involving StonehamBank.
• I will act and engage in a manner that is professional and courteous while on video with StonehamBank or Stoneham Financial Services representatives.
• I will not use language or gestures that are intended to harm, harass, intimidate, threaten, discriminate or demean while on video with StonehamBank or Stoneham Financial Services representatives. I understand that such actions can result in me being banned from StonehamBank’s video banking service.
• When using StonehamBank’s video banking service, I will be dressed in a way that would be appropriate for entering a physical branch of StonehamBank.
• I will not use this service while driving, or operating any other vehicle or heavy machinery, and I understand that all risks, injury and harm associated with my doing so are NOT the responsibility of StonehamBank.
• If multiple parties are involved in servicing my request—such as for account opening or maintenance—and if signatures are required, I understand that all involved parties must be present on the video banking session with StonehamBank or Stoneham Financial Services representatives
• If I request certain services during my video banking session—such as transferring funds between my accounts, making loan payments from accounts with StonehamBank to loans with StonehamBank, and getting information about my account(s)—I agree that StonehamBank may, in its sole discretion, require that I confirm my identity using one or more security methods, including but not limited to the use of a previously agreed upon security question or code word, or one or more pieces of identifying information on record with StonehamBank.
• I agree that StonehamBank may, in its sole discretion, record all or any part of my video banking session, and that such a recording may be used to verify any instructions I give, service(s) I request, or information I provide during the video banking session.
• I understand that the video banking service allows me to initiate a co-browsing session with a StonehamBank employee, whereby the StonehamBank employee would be able to see whatever is visible to me in the web browser I am using for the video banking service. If I consent to allow a co-browsing session with a StonehamBank employee, then I agree to allow him or her to view whatever is visible on my screen. Stoneham Financial Services representatives will not utilize co-browsing sessions.
• I agree that these terms of use and all communication using StonehamBank’s video banking service are and will be in the English language. I agree that StonehamBank is not responsible for translating any communication to me into any other language, or for translating any communication from me from any other language into English, and that StonehamBank is not responsible for the accuracy of any third party who provides translation services.
• I understand that if I fail to comply with these terms of use, the StonehamBank or Stoneham Financial Services representative with whom I am speaking may terminate my video banking session, any service I have requested during the video banking session may be cancelled without completion, and I may not be allowed to use StonehamBank’s video banking service in the future.
• I understand that StonehamBank’s video banking service will not work unless I use it properly. I accept responsibility for making sure that I understand how to use the video banking service before using it, and that I always use the video banking service in accordance with any online instructions that may be delivered to me. I also accept responsibility for making sure that I know how to properly use the internet device I am using to access StonehamBank’s video banking service. I agree that, from time to time, StonehamBank may change, upgrade, or add new features to the video banking service. In the event of such changes, I am responsible for making sure that I understand how to use the updated or changed version of the video banking service. I agree that StonehamBank will not be liable to me for any losses caused by my failure to properly use StonehamBank’s video banking service or my internet device.
• Stoneham Financial Services representatives will be available for introductions only through video banking service. After the initial introduction, all future business with Stoneham Financial Services will be conducted on separate platforms.
• DISCLAIMER OF WARRANTY. I UNDERSTAND THAT STONEHAMBANK’S VIDEO BANKING SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGMENT. I UNDERSTAND THAT NO WARRANTY IS PROVIDED THAT THE VIDEO BANKING SERVICE WILL BE FREE FROM DEFECTS OR MALWARE OR THAT OPERATION OF THE VIDEO BANKING SERVICE WILL BE UNINTERRUPTED. I AGREE THAT MY USE OF STONEHAMBANK’S VIDEO BANKING SERVICE AND ANY OTHER MATERIAL OR SERVICES DOWNLOADED OR MADE AVAILABLE TO ME THROUGH THE VIDEO BANKING SERVICE IS AT MY OWN DISCRETION AND RISK, AND I AM SOLELY RESPONSIBLE FOR ANY DAMAGE RESULTING FROM THEIR USE.
• LIMITATIONS OF WARRANTY. I AGREE THAT, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL STONEHAMBANK, ANY OF ITS CONTRACTORS OR PROVIDERS OR ANY OF EACH OF THEIR AFFILIATES BE LIABLE FOR ANY DAMAGES ARISING OUT OF MY USE OR INABILITY TO USE STONEHAMBANK’S VIDEO BANKING SERVICE, INCLUDING BUT NOT LIMITED TO ANY GENERAL, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES, EVEN IF ADVISED OF THE POSSIBILITY THEREOF, AND REGARDLESS OF THE LEGAL OR EQUITABLE THEORY (CONTRACT, TORT OR OTHERWISE) UPON WHICH ANY CLAIM IS BASED. I AGREE THAT, IN ANY CASE, LIABILITY OF STONEHAMBANK OR ANY OF THE OTHER PERSONS OR ENTITIES DESCRIBED IN THE PRECEDING SENTENCE ARISING OUT OF MY USE OR INABILITY TO USE THE VIDEO BANKING SERVICE SHALL NOT EXCEED IN THE AGGREGATE THE LESSER OF $10.00 OR THE SUM OF THE FEES PAID BY ME FOR THE USE OF THE VIDEO BANKING SERVICE.
• I agree that StonehamBank reserves the right to modify these terms of use at any time, effective upon publication of any such modified terms of use on this website, without prior notice to me. I agree that my use of StonehamBank's video banking service subsequent to such publication of any modification constitutes my agreement to any such modification to these terms of use.

The representatives of StonehamBank and Stoneham Financial Services will operate in good faith, and use just cause while evaluating potential abuse, but will not accept any liability from failure to read, understand, or follow the above-mentioned terms.